These Terms and Conditions (
Conditions) are entered into between:
League of Trades Ltd (
League of Trades, We, Us, Our), a company incorporated in England & Wales (company number 15713078), with its registered office at Address Lychett House, 13 Freelands Park, Wareham Road, Poole, Dorset, BH16 6FA.
&
The person or organisation named on Your Plan and / or Profile page (
You, Your).
By claiming Your business listing, or adding Your businesses listing (
Profile) to leagueoftrades.co.uk (
Website) and by selecting a plan that determines the features and benefits available to you (
Plan), You hereby express Your agreement to these Conditions.
How We will update these Conditions
Occasionally, We may need to make updates to these Conditions. We’ll keep You updated of any changes by emailing you a notification.
We may also update you in Your user portal (
Portal). We suggest checking Your Portal regularly for updates or other important notifications. Additionally, please note that We may introduce promotional discounts and offers to You from time to time, which won’t impact these Conditions unless agreed in writing between You and Us.
Our mutual agreement
Together, We commit to adhering to these Conditions. Upon acceptance of Your Profile by Us, We commit to delivering the services associated with the Plan You have chosen.
In the event of any discrepancy between these Conditions and other supposed contract documents, confirmation emails, policies or other terms and conditions, please note that these Conditions take precedence.
Claiming / adding Your Profile and selecting a Plan
To ensure quality standards, adding a new Profile or claiming your Profile and selecting a Plan is subject to being vetted and approved by Us.
Please be aware that approval of Your Profile and Plan is entirely at Our discretion and We may choose for any reason to decline Your application. In the event of such decision, We are not obliged to disclose the specific reason for the decline of Your Profile and / or Plan application.
You commit to providing accurate information, and You agree to promptly inform us of any changes to Your circumstances or other developments that might impact Your ability to adhere to Your Plan. This includes alterations that could affect the accuracy or relevance of information about You and Your business on the Website.
Failure to comply with this commitment will entitle Us to terminate Your Plan and / or Profile immediately, with written notice, without incurring any liability to You.
By creating Your Profile and selecting a Plan you acknowledge and agree that We may:
– Contact You, including for the purpose of direct marketing.
– Share Your information with third parties such as credit reference agencies or third party databases for creditworthiness checks or for fraud prevention purposes.
– Share Your information with third parties providing Plan benefits.
– Disclose information with certain local authority Trading Standards bodies and other regulatory bodies.
– Conduct criminal background check if necessary, within the limits of the law.
You also agree to collaborate with Us at all times regarding any checks We perform, responding promptly and appropriately to any related queries from Us. Failure to do so may result in Us reserving the right to take actions such as suspension, probation, termination and refusal of Your Profile and Plan application.
What can You expect from Your Plan
Once approved by Us, Your Profile will be added to the Website, or if Your Profile already exists, it will be displayed as claimed.
The services offered within your chosen Plan will vary, and you can find details of the different plans on the Website:
www.leagueoftrades.co.uk/pricing-plans.
All Plan types are provided on an “as is” and “as available” basis . Regardless of Your selection, each Plan includes a Profile page on the Website. This page allows Website visitors (
Users) to explore Your reviews, browse Your business information, including photographs and access to Your contact details.
Contract Term (Term)
All Plans with a pay monthly or annual charge have a Term of 12 months from the date the Plan is approved.
If, for any reason, You would like to cancel Your Plan, You have a 14 day cooling off period from the start date of the Plan to let us know. To do this, You must email Us at: customerservice@leagueoftrades.co.uk.
We will automatically renew Your Plan each Term unless You tell us not to in the last 28 days of the Term. The Plan will renew each year with a further Term of 12 months.
The League of Trades Guarantee (Guarantee)
Depending on Your chosen Plan, You may have the option to offer the Guarantee as an additional benefit to Your customers. It won’t cost them a thing and it adds an extra layer of protection on top of their legal or contractual rights they already have with You.
If, by any chance, Your work is considered sub-standard and You don’t address Your customers concern within seven days, League of Trades, in its absolute sole discretion may reimburse Your customers up to the amount paid to You for the work completed.
To qualify for The Guarantee, You and Your customer must of comply with the League of Trades Guarantee Policy, which can be found here:
www.leagueoftrades.co.uk/guarantee-policy
The Guarantee is not a product warranty or endorsement, nor is it a form of insurance.
What We expect from You
You shall provide Us with search and Profile page descriptions that accurately represent Your business.
It’s Your responsibility to organise and access Your User Account and Profile login.
Additionally, ensure the correct backup and maintenance of any content You provide. Please note that We won’t be responsible for storing content on Your Profile page.
Liabilities
Please be aware that We are not accountable for the work You carry out or Your conduct. Consequently, You are required to reimburse Us for any demands, damages or associated costs and expenses, including professional and legal fees. Furthermore, You must indemnify Us against any liability or claims arising from the following:
– Any claims under agreements or arrangements between You and Your customer or other Users of The Website.
– Submission of false, inaccurate, outdated or misleading profile information to Us.
– Third-party claims or action against Us resulting from Your actions or omissions in breach of these Conditions or applicable law.
– Involvement in legal actions or proceedings initiated by Your customers, regulatory bodies or other third-parties against You, related to Your alleged acts or omissions.
– Payments We make to Your customers under the League of Trades Guarantee.
To the fullest extent permitted by applicable law, We disclaim liability for various types of losses, including, but not limited to profits, business or contract sales, anticipated savings, software or data corruption, goodwill or reputation loss, and indirect or consequential losses, even if We were advised or could reasonably foresee the possibility of such losses.
Except as expressly set out in these Conditions, We disclaim all representations, warranties, conditions or terms regarding availability, quality or fitness for a particular purpose or results achieved from Your Plan. However, this disclaimer does not apply in cases of fraud or for death or personal injury caused by Our negligence.
You are responsible for anyone who works on Your behalf including Your employees and contractors. Any breach of these Conditions by anyone who works for You is considered a breach by You.
Your agreement
When You register for a Plan with Us, You affirm the following to Us at all times:
– You have legal authority and capacity to enter into these Conditions.
– You have the capability and resources to provide the services You are listed for on the Website, and You are suitably fit and qualified for the task. Additionally, You are not aware of any legal ruling, prohibition or order that could affect Your ability to provide these services.
– You commit to providing Your work lawfully and confirm that it will not infringe on any regulations, code of conduct, regulatory guidance, or court orders.
– You agree not to engage in any actions that, in Our reasonable opinion, are likely to have an adverse impact on the Website or its Users, Our brand, Your customers or the public in general.
– Your work will adhere to good industry practice, meaning professional standards of skill, care, timeliness, and diligence that a competent tradesperson with expertise in Your industry would be expect to conform to.
– If, at any time, We find it necessary to initiate an investigation into Your conduct or background to maintain the integrity of The Website, You agree to promptly obtain an up-to-date criminal background check or any relevant information as We may reasonably request for such an investigation.
– If You wish to display a League of Trades vehicle badge on your vehicle, understand that You are a brand ambassador for Us. You agree that You (or anyone who drives the vehicle) will drive and park the vehicle considerately to other road users and pedestrians and will not engage in fly-tipping or other criminal acts using the vehicle.
You acknowledge and accept the following:
– Any increase in business and leads that You might expect from Your Plan with Us, will be subject to consumer demand, market forces, the performance of Your business and the level of reviews You collect as well as how up to date and information rich You keep Your Profile.
– Oversight of Your business, safeguarding of its reputation, Your professional conduct, provision of work and customer relations remains solely Your responsibility.
– Use of the Website is subject to our Conditions. We cannot guarantee continuous availability of the Website or app, and there may be interruptions due to maintenance or other events beyond Our control.
– On occasions, We may add, remove or update the Website and its design, content and presentation, as We see fit, without any liability to You as to when and how We do this.
Payments
If You have chosen a Plan with monthly or annual payment charge (
Charges), You will pay the Charges in instalments and intervals as agreed at the point of sale. Any changes to these Charges may be agreed upon in writing from time to time. Charges are payable via Direct Debit or card payment.
Pay-as-you-go Plan payments (
PAYG Payments) will be automatically deducted when a payment for work You carried out is requested by You via Your User Account and payment is successfully made by Your customer. You can check the breakdown of this deduction per transaction in the Stripe account you created or linked to on creation of Your Plan.
All Charges and PAYG Payments are payable in UK Pounds.
For free Plans, Charges or PAYG Payments will not apply.
We’ll let Your know about any Plan Charges and PAYG Payments at the point of sale, and We will confirm this to You via email.
Payment for any print media advertising (
Directory) will be taken in advance when purchasing a section in a Directory. If You decide to cancel with insufficient notice before the Directory is sent for print and distribution, We reserve the right to charge for the Directory.
We will collect Direct Debit or card payment authorisation when you select an applicable Plan. This payment method must stay active whilst Your plan is live. We reserve the right, at Our discretion, to terminate Your Plan immediately, if the Direct Debit is cancelled or card payment authorisation is revoked. To be clear, cancelling the payment authorisation to prevent Charges being taken for your Plan does not constitute a termination by You, and You shall remain liable for the Plan and Charges for the remaining Term.
From time to time, we may amend our Plan Charges, giving You reasonable notice, either directly or through a notification in Your User Account. We may increase Charges once during each 12 month Term. Any such increase shall be based on the latest available figures for the percentage increase in the retail price index. To be clear, Your termination rights do not apply to this type of Charges increase which is only designed to keep our Plans in line with inflation.
In certain exceptional circumstances, We may accept additional payment methods, but this is only when agreed by Us. All Charges or other payments due must be paid in full without any deductions, set-off, counterclaim or withholding, unless required by law.
If any Charges become overdue, We are entitled to charge interest at a rate of 8% per annum above the published Bank of England base rate. Interest accrues daily from the due date until the full payment is received, accruing after as well as before judgement. If we have to initiate our debt recovery process for overdue Charges, we reserve the right to a late payment compensation charge of £50.
Without prejudice to any other right, claim or action, failure to pay any outstanding Charges by the due date may lead to suspension of Your Plan and any benefits or the Plan until full payment is received. We also reserve the right to terminate Your Profile and / or Plan for non-payment. If Your Profile and / or Plan is suspended or terminated and You request that Your Plan is reactivated, We reserve the right to charge an administration fee of £30 to cover the costs to re-activate the Profile and / or Plan.
Your business content
Where You upload content onto Your Profile on the Website, You grant Us the right to use the content for as long as We need, without any restriction or payment to You. You also give Us permission to use and display Your details on Your Profile. By doing so, You confirm that You have the necessary consent and rights for all content on your Profile, and You indemnify us in case any third-party claims that We lack the authority to host such content.
We retain the right to modify, reject, suspend or delete any part of Your Profile that violates any advertising, trading or consumer protection laws, regulations or standards, immediately, without prior notice, in the following situations:
– Your Profile provides an address that is not a genuine trading address or includes inaccurate business and contact information.
– Your Profile includes the personal data of any data subject without a clear, lawful basis for processing under the Data Protection Legislation, or if the data subject files a complaint about their privacy rights being infringed contrary to the Data Protection Legislation.
– We believe that content contained in Your Profile is, or may be, contrary to, or infringes these Conditions, terms of any law, or rights of any person.
– The content may subject us to a claim, prosecution, criticism or embarrassment.
– We consider any content (including a linked external website) to be unlawful, misleading, offensive, prejudicial or inflammatory.
– We have reasonable grounds to believe that the owner or controller of the intellectual property has not granted, has withheld or withdrawn permission for use.
Our content, intellectual property, logo and brand
Our intellectual property belongs to Us, and unless expressly outlined in these Conditions, You do not acquire any rights, title or interest in Our intellectual property.
Your intellectual property belongs to You and by agreeing to these conditions, You give Us permission to copy and use Your intellectual property to the extent necessary for us to provide Our services.
Misuse of Our brand and logo can mislead the public regarding the association of a tradesperson with League of Trades. Such misuse can constitute as a criminal offense under the Consumer Protection from Unfair Trading Regulations 2008 act which is enforceable by Trading Standards.
Without Our prior written consent, You must not use any of Our intellectual property for commercial purposes. The only exception is whilst You have an active Plan, entitling You to offer the League of Trades Guarantee. During this period, You can use Our logo and our Guarantee badge on Your business material to indicate that You can offer the League of Trades Guarantee to Your customers. We reserve the right to revoke this permission at any time, in accordance with these Conditions and we retain the discretion to grant these rights to whoever We choose. This right cannot be transferred to anyone else including any other companies in Your group, contractors or suppliers. Any goodwill generated by the use of the League of Trades intellectual property belongs to Us.
Specifically, You will not use Our logo’s or brand colours:
– As part of Your business or domain name.
– In a deceptive or unlawful manner.
– You will not attempt to register the trademarks or use any confusingly similar name that resembles the logo’s or brand.
If You use Our intellectual property in breach of these Conditions, You agree to reimburse Us with the Sum equivalent to the highest value Plan fee for each annual period that You continue to use Our intellectual property.
Reviews
When a User of the Website or Your customers post a review about You on Your Profile, they, as the author retain ownership of the content. However, the User gives Us the exclusive right to Use their review on the Website and for Us to grant You the right to use such reviews in Your business material providing that:
– You have an active Plan which entitles You to display League of Trades reviews.
– The review is reproduced in a fair and accurate manner.
– In all cases, reviews are attributed to League of Trades
– Where the reviews are published online, a link should be provided back to Your Profile.
Your rights regarding reviews ceases after termination of Your Plan, at which point they must be deleted from all Your business material. If You display reviews without an active Plan that entitles You to display reviews, You agree to reimburse Us with the Sum equivalent to the highest value Plan fee for each annual period that You continue to use Our intellectual property.
As a condition of having an active Profile on the Website, You accept that We have the right to use, and publish on the Website, and anywhere else, any reviews provided in relation to You and Your business.
You shall ensure that any comments in response to a review are provided in a professional and reasonable manner, are accurate and are not misleading, defamatory abusive or illegal.
We are not liable for any losses resulting from the publication of reviews by Your customers or Users of the Website.
You accept that We have limited control over any comments or reviews posted on the Website and We cannot remove comments or reviews because You disagree with them, except where We determine there is a genuine technical or legal basis for doing so, if You think this is the case, contact us via email:
customerservice@leagueoftrades.co.uk. We will review Your request and respond within 10 working days.
You acknowledge that in some cases, where We have reason to suspect that a new Profile is under the same control as a previous Profile, and has merely been processed as a new entry or has adopted a new trading name, We may reproduce or link back to reviews relating to the previous Profile and / or publish a notice on the Profile to publicise the connection.
We take fake reviews very seriously. You agree not to ask someone to write a fake review about You or Your business or to write one for yourself. Should We suspect a review about You or Your business is fake, we shall remove the review and reserve the right to suspend or terminate Your Profile and Plan.
Suspending Your Plan
Without prejudice to Our other rights, We retain the right to suspend Your Plan and / or Profile in the event that We have reasonable cause to do so, including, but not limited to the following:
– Where We need to investigate an allegation which affect You.
– You are involved in a legal dispute or some other event which in Our opinion could damage Our reputation.
– If You fail to pay any Charges or other payment in accordance with these Conditions.
If We need to suspend Your plan and / or Profile We will notify You to the reason for doing so and the action required by You so that We can reinstate Your Plan and / or Profile.
At the end of Your suspension, We may at Our sole discretion choose to cancel Your Plan and / or Profile with Us.
Your Cancellation Rights
You can cancel Your Plan by giving Us written notice by email under the following circumstances:
– Your Plan Term has come to an end or You are in the initial 14 day cooling off period.
– We have committed a material breach of any of these Conditions that cannot be remedied, or where We have failed to provide a remedy within 10 working days of You notifying Us of the breach.
– We provide You with a notice of a variation to these Conditions which materially and adversely affects Your rights as a Plan holder, providing that You cancel the Plan within 14 days of such update.
– We provide You with notice of a variation of the Plan fee (except for an increase inline with RPI index) that You don’t accept, providing that You terminate the Plan within 14 days of such update.
The cancellation of Your Plan is only valid where the business owner or director notifies Us via email to
customerservice@leagueoftrades.co.uk in accordance with these Conditions. Where You have chosen to be in a Directory, You agree to notify Us at least 60 days prior to the date that the publication will commence production (as notified by Us to You).
Our cancellation rights
We reserve the right to cancel Your Plan and / or Profile immediately upon giving You notice if:
– You have breached these Conditions and such breach cannot be remedied or You have failed to provide a remedy within 14 days of Us notifying You.
– You behave in a manner that is unacceptable towards any person or use language (verbally or by other media) that We consider to be abusive, offensive, defamatory or unlawful.
– You become insolvent.
– We are notified that You have failed to participate in, or withdrawn from, any alternative dispute resolution procedure initiated by Your customer, or You fail to abide by an alternative dispute resolution decision.
– The business name that Your profile is listed under ceases to trade as a business.
– We discover that any information provided by You is false, incorrect or incomplete, or You have withheld material information that is relevant to Your plan with Us.
– You infringe our intellectual property.
– You do anything that, in Our view, brings, or is likely to bring, Our reputation into disrepute or is likely to damage Our Goodwill.
– You fail to pay Charges in accordance with these Conditions.
– There are material changes to the ownership, personnel or composition of Your business, although, We may ask You to apply for a new Plan.
– We suspect that You have attempted to mislead Us or deceive Us or the public by rebranding under a new name or the posting of false information or the taking of other steps to artificially improve or manipulate Your reviews or ratings on the Website.
– We become aware of any Police or Government Body investigation involving You or Your business, although we may not be able to share this information with – You due to confidentiality obligations or other legal restriction.
– We make a reimbursement under the League of Trades Guarantee to a customer who has submitted a reimbursement request and we have deemed your work to be sub-standard.
What happens after cancellation?
If You cancel:
– You shall be entitled to a refund of any Charges that have been paid for Your Plan term that has not been used due to a result in termination.
– We shall cease to take any payment from any existing card payment authorisation or active Direct Debit.
If We cancel:
– You will not be entitled to a refund of Your plan Charges or any part of it.
– You will need to pay the remaining balance of your Plan until the end of the current term.
– On cancellation, We shall process any remaining Charges as a lump sum from the existing payment details you provided to Us. Should We be unable to retrieve this payment and You don’t provide an alternative payment method, We shall pursue this as a debt, following Our debt recovery process.
In any event, when Your Plan is cancelled:
– Termination of Your Plan shall be without prejudice to the rights of either party, which accrued prior to the date of such cancellation, including any Charges.
– Your Profile on the Website will, at our discretion, be moved to a free Plan as detailed on our website:
leagueoftrades.co.uk/plans.
– We will retain Your details for a reasonable period to allow Us to deal with any complaints, issues or investigations relating to You or Your business.
– After cancellation, We may continue to keep any content left by You on The Website.
Disputes
a) Customer complaints (Where payment for work was made via the Website):
We kindly ask You to promptly respond, in a professional manner, to any customer complaints where payment for Your work was made via the Website. In the event of a dispute of this nature:
– Please make Your best efforts to try and resolve the customer dispute within seven days of being notified of the complaint.
– If the complaint cannot be resolved within seven days, the customer has the option to claim under the Guarantee.
b) Disputes between You and Us:
We both agree that We will try to resolve a dispute between You and Us amicably, and use reasonable endeavours, to avoid the need for court proceedings by following the process below:
– Provide notice to Us of any dispute, setting out its nature and particulars, which should be genuine and made in good faith.
– Upon providing Us with notice of the dispute, Our Customer Service team and You will attempt to resolve the dispute through discussions and reasonable co-operation.
– In the event that the dispute is still not resolved within 30 days of notifying us, it will be referred to a senior complaints handler.
– If the dispute is still not resolved within a further 30 days, either party may exercise the legal rights or remedies available to them.
The commencement of the above complaint resolution process won’t prevent Us, if We deem it reasonably necessary, from taking action to protect Our business or Our reputation, including exercising any rights of suspension or cancellation of Your Plan as described in these Conditions. Nor, will it restrict Us from taking court action, including seeking injunction relief, or seeking other legal remedies We believe necessary to safeguard Our business, the Website or Our intellectual property.
Security
You agree not to engage in any activity that interferes with or disrupts the Website or the servers or networks hosting it, nor attempt to circumvent, disable or otherwise interfere with security-related features that prevent or restrict use or copying of any content or enforce limitations of the use of the Website or its content.
We reserve the right to refer any suspected fraudulent, abusive or illegal activity to appropriate regulatory and / or law enforcement authorities without notice to you. Please comply with all written security or network access requirements that we provide to you.
Keep confidential any passwords or access codes provided by Us. You shall have absolute liability for all actions taken when Your login details are used, except where such use is as a result of Our failure or breach of data security. Notify us immediately if You become aware of any unauthorised use of passwords or access codes provided by Us, or any breach of security that could affect Us or the Website.
You warrant that content uploaded by You or on Your behalf to the Website shall be free from viruses, faults or other conditions that could damage or interfere with Our computer systems.
Entire Agreement
Privacy Policy – The privacy policy for Tradespeople with a claimed Profile can be found here:
www.leagueoftrades.co.uk/privacy-policy-trades/
Severance – In the event that any part of Our Conditions is declared invalid or unenforceable by a court of competent jurisdiction, this will not affect the validity of any remaining portion, which (if legally permitted) shall remain in full force and effect.
Assignment – We reserve the right to assign any of Our rights and transfer, delegate, or subcontract any of our obligations under these Conditions. Due to the nature of Your Plan, You will not transfer, delegate or subcontract any of Your rights or obligations under the Conditions.
Waiver – Any delay by either Us or You in enforcing any term or condition of these Conditions will not be deemed a waiver or in any way prejudice any rights of either Us or You to enforce that term
Third Party Rights – A person who is not a party to these Conditions has no right under the Contract (Right of Third Parties Act 1999) to enforce any term or condition of these Conditions, but this does not affect any right or remedy of a third party which exists or is available apart from such act.
Relationship – The relationship will not constitute or imply any partnership, joint venture, agency, fiduciary relationship, employer / employee, contractor / supplier, or other relationship between both parties other than the contractual relationship expressly provided for in these Conditions.
Law and Jurisdictions – These Conditions are subject to English law. To the maximum extent, legally permitted, but save as specifically set out in these Conditions or as agreed between You and Us, You agree that any dispute relating to these Conditions shall:
– If Your address is in England or Wales, be subject to the exclusive jurisdiction of the courts of England and Wales.
– If Your address is in Scotland, be subject to the exclusive jurisdiction of the courts of Scotland.
– If Your address is in Northern Ireland, be subject to the exclusive jurisdiction of the courts of Northern Ireland.
– In all other cases, be subject to the jurisdiction of any court where League of Trades deems it appropriate at their sole discretion.
Any proceedings relating to a dispute shall be in the English language. For the purpose of this clause, “Address” shall mean:
– If You are an individual or sole trader, Your home address where You ordinarily reside.
– If You are a limited company, Your registered office.
– If You are a partnership, limited liability partnership or a non-incorporated body, the address of Your principle place of business.
