Here's how to make a request for reimbursement in accordance with the League of Trades Workmanship Guarantee:
Step 1
Contact the tradesperson directly to work through any concerns. Allow the tradesperson 7 days from contacting them to agree what action they will take to rectify the sub-standard work or reimburse you for any costs incurred.
Step 2
Check that your request does not fall under one of our following exclusions:
- Callout / travel charges or diagnostic fees.
- Responsiveness or failure to start or complete the work.
- Work that has been rectified, or costs reimbursed.
- Damage to property.
- Disatisfaction with price.
- Add-on or future services.
- Any work not paid in full via our website or where you have not completed the guarantee registration.
- Where you have already exceeded the annual reimbursement limit or lifetime limit.
Step 3
Ensure you have the following information, as this will be requested:
- An invoice with the sub-standard work that clearly shows the tradespersons details and the total amount paid.
- Date stamped photographic evidence showing the sub-standard work carried out.
- Records of correspondence with the tradesperson including copies of emails, text messages and details of phone and face to face conversations.
Step 4
By completing and submitting the following request for reiumbursement, you confirm that you have read and agree to the Terms and Conditions.